Welcome to our comprehensive help page. Please use the categories below to find the answer to your query. If you are unable to find the information you are looking for please contact us

New Subscription

If you would like to place an order for a new subscription please click one of the links below

To order a new subscription for TIME magazine please click here

To order a new subscription for Fortune magazine please click here

 

Renew

If you would like to renew an existing subscription, please click Renew

We often make special offers for new or renewal subscription orders made online.

New Subscriber Offers
Like many other businesses, we occasionally offer exceptionally low prices to attract new customers for a limited subscription period. Thereafter, like all our subscribers, these new customers are invited to renew their subscription at the regular rate, which continues to represent excellent value for money. We are therefore unable to extend these offers to our existing subscribers.

 

Renewal Offers

To see your latest renewal offer please click here

 

 

 

 

Our magazines make a  a great gift!.

If you would like to order a gift subscription for TIME magazine please click here and select Give a Gift

If you would like to order a gift subscription for Fortune magazine please click here and select Give a Gift

 

You can also send your intended recipient an electronic gift card to arrive on a day of your choosing. Please place an order online and click "Send an ecard" at the end of your order.

You can see your customer in the top right of the screen next to your name. 

Your customer number is also located on every billing and renewal notice you receive. It is also listed in your mailing label above your name.

Not sure when your subscription expires? If your payment has been received? 

Click here to check your account status.

As always, if you do not find the information you are looking for, please contact us.

All request confirmations are shown using the cover date of the magazine, which is normally up to a week later than the magazine is actually distributed. For example, if you request a change to your account to be effective on 14th January 2002, the date confirmed back to you will be the issue date 21st January 2002.

TIME is published each week, except for occasional combined, extra or expanded editions which count for more than one issue. Your discounted subscription fee pays for a certain number of issues, rather than a fixed period of time, therefore your expiry date may not remain constant and will be adjusted according to the number of issues published.

You may find that the format of your mailing address that we have on our system may differ slightly from the way you supplied it to us. This is because our system formats the address according to Post Office guidelines. In order to ensure that you can easily locate your account please use your Customer Number. Your customer number can be seen in the top right of the screen. 

In order to change your address please click here.

If you would like to change only the delivery address of a subscirption please click here.

Please note that it takes a minimum of 2-3 weeks for a change of address to take effect on your magazine delivery label, even though the change can be seen immediately when viewing your account details online.

If you would like to pay your bill using your credit card, click here and select Pay. You will be taken to our secure payment page.

You may also call if you prefer to pay over the phone or post your payment:

 

Paying by Cheque

If paying by cheque, please write your customer number on the reverse and make payment to:

Time Magazines Europe Ltd.

If you would like to check your payment status, please click here.

 

If you have already paid your bill, but are still receiving invoices, please keep in mind that it can take up to four weeks for us to receive and process your payment. If it has been less than four weeks since you sent your payment, please disregard any invoices that you receive, as we may be unable to intercept them in the mail. If it has been more than four weeks since you remitted payment, please contact us.

Renew your subscription online, get a great low rate, a FREE gift and enjoy all the benefits of TIME's Preferred Subscriber Automatic Renewal Program.


If you would like to find out when your subscription expires, please go to My Orders and check your status. As always, if you have further questions, please contact us by email, phone, or mail.



Early Renewal Notices

Renewal reminders are sent well in advance of subscription expiry date to ensure that our customers do not experience a break in service. Existing subscriptions are served in full before the renewal subscription begins.

 

Paying for Early Renewals

As soon as your renewal order is processed, we amend your subscription expiry date and generate an invoice for your additional renewal term. This allows you to make your payment early, avoiding the possibility that payment might be overlooked and guarantees your discounted price.
Alternatively, you could avoid renewal notices and bills entirely by joining our Preferred Subscriber Automatic Renewal Program .

 

To cancel your subscription please contact us. We will promptly stop your service and issue a refund for any unmailed copies.

If you cancelled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have cancelled, please ignore them.

You may also receive up to two further issues AFTER your cancellation has been processed since we are unable to intercept these in the mail. Please note that you will not be charged for these issues and you may accept them with our compliments

If you require further assistance, please contact us

If your issue frequently arrives damaged, please contact us.

If this is an isolated event, you can report a damaged issue online by clicking here. Your subscription will be extended to make up for the damaged issue.

If you would like to temporarily stop your subscription for any reason,please contact us.

This service is subject to 2-3 weeks notice and a minimum three-week suspension period.

If you are going to be at a temporary address for three weeks or more and would like to temporarily redirect your subscription delivery, please contact us.

This service is subject to 2-3 weeks notice and a minimum three-week redirection period.

Please note that we are only able to offer this free service if your temporary relocation is within Europe, Africa, the Middle East or Latin America.

If you are moving out of this region for three weeks or more you might like to consider temporarily suspending your delivery. If you would like to do so please contact us.

If you are receiving duplicate copies of the magazine, please let us know here.

Our magazines delivery window is seven to three days before the cover date. Your magazine should arrive between the Friday and Tuesday prior to the cover date. Factors that could delay delivery are severe weather or disruption of your local postal service.

If you have missed an issue, we may have an incorrect address on file. Please click here to verify your address. Your magazines may also have stopped being delivered due to non-payment. Click here to check the payment status on your account. If you would like to pay for your subscription, please click here to go to our online payment page.

If none of these explanations apply, please click here to report the missed issue. Your subscription will be extended to make up for the missed issue. If you would prefer to receive a replacement issue, please contact us

What is included with TIME ALL ACCESS?

ALL ACCESS gives you TIME the way you want it - in print delivered to your mailbox plus digitally on your iPad® or iPhone® or on TIME.com

How do I subscribe to TIME ALL ACCESS?

You can subscribe by clicking here.

I am already a TIME subscriber. How do I upgrade my subscription to ALL ACCESS?

Current subscribers click here to add ALL ACCESS to the remainder of your current subscription term at no additional charge.

I already have a username and password to access TIME.com. Do I still need to register for ALL ACCESS including the Digital Edition?

No. The same username and password you use to sign in for TIME.com can also be used for ALL ACCESS including the TIME Digital Edition.

What is unlimited access to TIME.com?

Unlimited access allows you to read as many articles as you would like on TIME.com, plus access the TIME Vault, which dates back to the first issue in 1923. Current subscribers click here for full access. Not a TIME subscriber? Click here to subscribe.

How do I access unlimited articles on TIME.com?

To sign in, simply select the edition you subscribe to and use your username (your email address) and the password you set up for your ALL ACCESS account. The same username and password gives you access to the TIME Digital Edition.

If you have not created a password, click here to set up your ALL ACCESS account.

Is TIME ALL ACCESS available to all subscribers?

TIME ALL ACCESS is available for all regional editions: US, Europe, Asia, and South Pacific. Your Digital Edition access is for the regional edition that you subscribe to.

How do I purchase the TIME Digital Edition?

Current subscribers click here to add the Digital Edition to the remainder of your current subscription term at no additional charge.

Not a TIME subscriber? You can subscribe to ALL ACCESS or digital only access by clicking here. ALL ACCESS gets you TIME the way you want it - in print delivered to your mailbox - plus digitally to your iPad or iPhone, via Google Newsstand on an android device, and on TIME.com.

Where can I download the TIME app?

You can download the app from the Apple App Store.  Or once on your iPad, go to the App Store, search for the magazine application, then tap the magazine app from the list to see the app info screen which shows the app price, screen shots, and ratings.

Tap "Free", then tap "Install App". Our magazine apps are free to download; however, purchases made within the app will be linked to your iTunes account.

Enter the password for your iTunes account if requested, and then tap OK.

I've downloaded the TIME app, but I can't locate it on my iPad desktop.

The TIME app downloads to Newsstand, which has its own icon on the iPad desktop. Tap the Newsstand icon and find the TIME app in the Newsstand shelf. The TIME app requires iOS5 or higher.

How do I get an issue of TIME in the app?

You can purchase monthly or annual subscriptions, or single digital issues within the TIME app. Once you have successfully downloaded the TIME app to your iPad, go to the store page within the app to purchase a subscription or single issue.

Can I purchase a digital magazine subscription to TIME via iTunes?

Yes. You can purchase a monthly or annual digital magazine subscription to TIME via iTunes by tapping the offer of your choice on the store page within the app. Subscriptions purchased through iTunes automatically renew.

Which Digital Edition issues will I have access to?

If you subscribed via iTunes, your subscription begins with the current issue of the magazine. Otherwise, you are entitled to available issues as far back as the start of your subscription.

Do my issues expire?

No. Any purchased issues or issues available as part of your subscription are yours to keep.

Does the app update with each new issue?

You can receive a notification when the new issue is available. In order to read the new issue you must purchase a single copy within the app or subscribers can download the new issue as part of the subscription.

I am a subscriber to the U.S. edition living abroad. Why do I no longer have access to new issues of the U.S. edition on my iPad?

Regional editions of TIME are now available on the iPad for U.S./Canada, Europe, Asia, and South Pacific. To continue enjoying TIME on your iPad, please download the TIME application from the App Store. It will be specific to your region and tied to the address used in your Apple account. You can continue to enjoy all the US content as well as content from all editions on TIME.com.

Can I add the TIME Magazine Digital Edition for iPad to my existing subscription?

If you're an existing print subscriber to TIME, you can add the Digital Edition for iPad for the remainder of your subscription contract.

To add the Digital Edition for iPad, follow the below steps:

  1. First download the TIME application from the App Store. 
  2. After launching the application, tap on the "Existing Print Subscriber" button.
  3. On the next screen, enter your current subscriber information - either your mailing address or the account number located on your magazine mailing label.
  4. Once we verify your account and you follow the prompts, including establishing an account password, you will see a confirmation page.
  5. Return to the TIME application and tap on the button in the upper right hand corner that says "Sign In".
  6. After signing-in, tap to your Library where you'll see the latest issue for download. You will additionally see all other iPad Digital Edition issues that your print subscription entitles you to. Tap "Download" on the issue of your choice and the content will be downloaded directly to your iPad.

I subscribed through Apple Newsstand. Does my subscription include access to other digital products?

If you subscribed to the TIME Digital Edition through iTunes, you are able to access other digital products by creating a TIME digital account. On your iPad, open the TIME app and tap "My Account," then tap "Complete Account Setup for iPad subscribers," and follow the prompts to create a digital account.

I'm a print subscriber and recently updated my TIME app, why don't I see any of my Digital Editions in the library?

You will need to sign in before you can see your available issues.

  1. On your iPad, open the TIME App.
  2. In the Library, tap 'Sign In' in the top left corner.
  3. Download your available issues and enjoy! If you had previously downloaded any issues, they will need to be downloaded again in the new version before you can view them. (Please note, this process may take some time.) Going forward, all new issues will be available only in the updated version of this app.

If you are having problems verifying your subscription, please call +31 20 487 4232.

How do I restore my existing digital only subscription or previously purchased issues?

You will need to restore your purchases using your Apple ID.

  1. On your iPad, open the TIME App.
  2. In the Library, tap the settings icon at the top right of the screen.
  3. Tap 'Restore All Purchases' and enter your Apple ID.
  4. Download your available issues and enjoy! If you had previously downloaded any issues, they will need to be downloaded again in the new version before you can view them. (Please note, this process may take some time.) Going forward, all new issues will be available only in the updated version of this app.

If you are having problems verifying your subscription, please call +31 20 487 4232.

I've successfully signed into the application, but the app is still saying "buy" instead of "download" magazines. What should I do?

  1. Press the iPad home button to get back to the home screen.
  2. Double press the home button. At the bottom of the screen, you will see a list of the apps that are running.
  3. Find the magazine app you are trying to sign in to. It should be the first in the list, on the bottom left of the screen.
  4. Press and hold icon until it wiggles.
  5. Tap the "-" symbol in the upper left corner of the icon. This will shut the app down completely.
  6. Tap the "-" symbol next to the Newsstand icon as well.
  7. Press the home button again, which will stop the icons from wiggling.
  8. Open the Newsstand and re-launch the magazine app. It should open into the store.
  9. Tap the Library icon at the bottom of the screen.
  10. Tap the Sign In button in the upper right of the Library screen. It is important that you sign in to access your account through the library.
  11. Sign In using your email address and password.

You should now see all issues available for download.

Can I share the Digital Edition issue with a friend?

Sorry, there are currently no sharing options available.

Why won't my iPad Digital Edition download?

Since the average iPad Edition is 400 Mb, it can take 20 minutes or longer to download depending on your Wi-Fi Internet connection. We recommend not using a 3G connection as it will take over an hour and may timeout causing you to start the download over again. For best results, please disable your iPad's Auto Lock function while downloading your issue. If your iPad goes to "Sleep" during the download, it will not resume the download until it is no longer "Sleeping". If this happens, the download will continue from the spot where it was before the iPad was in "Sleep" mode. Please keep in mind that a constant and strong internet connection is best. Also, if the internet connection is lost, the download will need to be started again.

How can I delete Digital Edition issues from my iPad?

You can delete an issue by going to your Library where all of your TIME iPad Digital Editions are located. There you simply touch and hold the issue you want to delete until the "x" comes up in the left hand corner. Tap the "x" and your issue will be deleted from your library.

Subscribers:
The cover image of your deleted subscription issue will still appear in the library. If you would like to re-read your issue, simply tap the 'Download' button that appears on top of the cover image in the Library.

Single Copy Purchasers:
The deleted issue will no longer appear in your library. Not to worry though, you can re-download any issues that you've deleted from your iPad at no additional charge. To re-download a previously purchased issue that has been deleted, return to the store, find the issue you'd like to re-download and tap the 'Buy' button. You will be prompted to confirm your purchase and then immediately prompted to download again for free.

Will deleting an issue free up storage space on my iPad?

Yes and you can access it again at any time by re-downloading the issue, free of charge.

How do I re-download an issue that was deleted?

To re-download a previously deleted issue, simply tap the download button that appears on top of the cover. If you purchased a single copy, the deleted issue will no longer appear in your library. To re-download a previously purchased deleted issue, return to the store, find the issue you'd like to re-download and tap the buy button. You will be prompted to confirm your purchase and then immediately prompted to download again for free.

Why is it taking so long to sync or back up my iPad?

Each issue of TIME is fairly large and can add noticeable time to your iPad syncing or backing up. To avoid this you can either delete the issue prior to backing up or you can manually cancel the backup process from happening at the start of the iPad sync process. If you only want to sync your iPad you can continue to do that after you cancel the backup process.

I purchased a digital subscription via iTunes. Do I need to sign in to the app to view my issues?

No. For your subscription via iTunes, simply open the app and tap the library to view and download issues.

I forgot my iTunes password. What can I do?

  1. Tap the iTunes icon on your iPad.
  2. At the bottom right of the iTunes page, tap 'Support'.
  3. In the left margin of the screen, tap 'Account and Billing'.
  4. Under 'Apple ID/iTunes Account', tap 'Apple ID Support'.
  5. Tap the word 'password' within 'Recover Apple ID name or password'.
  6. Follow the instructions on the page.

How do I manage my iTunes subscription?

  1. To manage your iTunes subscription, access the Settings app on your iPad, and select Store.
  2. Tap on your Apple ID and confirm that you wish to view your Apple ID.
  3. Scroll down to Subscriptions, and tap Manage.

How do I cancel the digital subscription I purchased through iTunes?

  1. Access the settings app on your iPad, and select Store.
  2. Tap on your Apple ID and confirm that you wish to view your Apple ID.
  3. Scroll down to Subscriptions, and tap on Manage. From here you can disable auto-renewal, which ends your subscription.

I am having an iTunes billing problem. Can I send you my iTunes account information to get it resolved?

No. Apple does not share any billing or customer information with us, and all charges to your account are managed solely by Apple. Unfortunately we do not have the ability to look at your purchase history or credit your account. Feel free to contact customer service if you are having a problem downloading an issue.

I forgot my Digital Edition password. What can I do?

Click here to reset your password.

 

What is a digital account?

A digital account is a username and password that allows you to access TIME digital products that are included with your subscription. Click here to set up a digital account.

How do I change or reset the password associated with my digital account?

Click here to change or reset your digital account password.

What should I do if I believe someone has accessed my digital benefits (e.g. digital edition, unlimited website access) using my email and password without my authorization?

Click here to contact Customer Service.

How do I sign into the website?

Click here to sign into TIME.com.

Which browsers work best to access TIME.com?

Google Chrome 40.0
Microsoft Internet Explorer 9 or higher
Mozilla Firefox 36 or higher
Safari or Safari 8.0

Can I pay for access for just the articles that I want on TIME.com?

No, our platform is unable to bill by specific articles. Our digital and ALL ACCESS packages include unlimited access to all articles on TIME.com. Click here to view our latest digital offers.

What happens if I want to cancel my digital subscription, will I get a refund?

Yes, you can cancel at any time. If you are on a monthly plan, you will not be charged for future months. If you are not on a monthly plan, you will receive

What is included with FORTUNE ALL ACCESS?

ALL ACCESS gets you FORTUNE delivered the way you want it in print to your mailbox, digitally to your tablet, and as subscriber-only content on FORTUNE.com

The Tablet Editions for Europe (including Middle East, Africa and Latin America) and Asia Pacific are only available on the iPad®.

How do I subscribe to FORTUNE ALL ACCESS?

You can subscribe by clicking here.

I am already a FORTUNE subscriber. How do I upgrade my subscription to ALL ACCESS?

Current subscribers Click here to add ALL ACCESS to the remainder of your current subscription term at no additional charge.

What is Subscriber-Only Content on FORTUNE.com?

Articles from each new magazine issue will be available exclusively for subscribers. You can access subscriber-only content by visiting www.fortune.com. Current subscribers click here for full access. Not a FORTUNE subscriber? Click here to subscribe.

How do I access Subscriber-Only Content on FORTUNE.com?

You will be prompted to Sign-In to view subscriber-only content where applicable. Simply select the edition you subscribe to, sign-in with your username (your email address) and the password you set up for your ALL ACCESS account. The same username and password gives you access to the FORTUNE Tablet Edition on your iPad.

Subscriber-Only content on FORTUNE.com will be available from late 2012.

If you have not created a password, click here to set up your ALL ACCESS account.

I already have a username and password to access the FORTUNE tablet edition. Do I still need to register again to access Subscriber-Only content on FORTUNE.com?

No. The same username and password you use to sign in for the tablet edition can also be used for subscriber-only content on FORTUNE.com.

Is FORTUNE ALL ACCESS available to all subscribers?

FORTUNE ALL ACCESS is available for all regional editions US, Europe and Asia Pacific. Your tablet access is for the regional edition that you subscribe to.

What is included in the FORTUNE Tablet Edition?

The FORTUNE Tablet Edition is everything you've come to expect from FORTUNE and much more. It includes the current print content of FORTUNE magazine (the same time as is available on newsstands) plus live updates, news feeds, video, social sharing tools, and more.

The FORTUNE App also allows you to purchase a subscription or each new digital issue through iTunes and to read and store as many digital issues as you'd like within the same app.

The Tablet Editions for Europe (including Middle East, Africa and Latin America), Asia and South Pacific are only available on the iPad.

Where can I download the FORTUNE app?

You can download the app from the Apple App Store. Go to the App Store, search for the magazine application, then tap the magazine app from the list to see the app info screen which shows the app price, screen shots, and ratings.

Tap "Free", then tap "Install App". Our magazine apps are free to download; however, purchases made within the app will be linked to your iTunes account.

Enter the password for your iTunes account if requested, and then tap OK.

I've downloaded the FORTUNE app, but I can't locate it on my iPad® desktop.

The FORTUNE App downloads to Newsstand, which has its own icon on the iPad desktop. Tap the Newsstand icon and find the FORTUNE app in the Newsstand shelf. The FORTUNE App requires iOS5 or higher.

How do I get an issue of FORTUNE in the app?

You can purchase monthly or annual subscriptions, or single digital issues within the FORTUNE app. Once you have successfully downloaded the FORTUNE app to your iPad®, go t the Store page within the app to purchase a subscription or single issue.

Can I purchase a digital magazine subscription to FORTUNE via iTunes?

Yes. You can purchase a monthly or annual digital magazine subscription to FORTUNE via iTunes by tapping the offer of your choice on the store page within the app. Subscriptions purchased through iTunes automatically renew.

Which Tablet Edition issues will I have access to?

If you subscribed via iTunes, your subscription begins with the current issue of the magazine. Otherwise, you are entitled to available issues as far back as the start of your subscription.

Do my issues expire?

No. Any purchased issues or issues available as part of your subscription are yours to keep.

Can I read the FORTUNE Tablet Edition on my Kindle, Nook, iPhone, etc?

The Tablet Editions for Europe (including Middle East, Africa and Latin America), Asia and South Pacific are only available on the iPad at this time.

Does the app update with each new issue?

You can receive a notification when the new issue is available. In order to read the new issue you must purchase a single copy within the app or subscribers can download the new issue as part of the subscription.

If you have been unsuccessful in locating your account, please try using your customer number which appears on all renewal notices and bills.

Your customer number is visible in the top right of this screen.

If you are still unable to locate your account, please contact us so that we may assist you. We will be happy to verify your customer number for future reference.

This message indicates that, while we have your name on file, you are not currently receiving a magazine subscription. Your subscription may have expired or been cancelled. 

To renew your subscription, please click here.

If you cancelled your subscription, and would like to start receiving a subscription again please click one of the below

To order a subscription for TIME please click here

To order a subscription for Fortune please click here

 

 

There are two reasons we may not be able to accept your online renewal.

You are part of the Preferred Subscriber Automatic Renewal Program. This is an easy-to-manage subscription program in which we automatically continue your service without sending you renewal notices or bills. Once you are in this program, there is no need for you to transmit renewal instructions either online or through the mail. Of course, you are always in control of your subscription and may cancel at any time. 

or

You have not paid for your current subscription. We are unable to extend your subscription contract until we have received payment for your current service period. To check your payment status, please click here. You may also pay your bill online by clicking here.

Please contact us if you require further assistance.

Please make sure you have completed all fields on the transaction form. If required fields are left blank, a red error message will be displayed at the top of the form. Simply fill in the necessary fields and resubmit your request.

If you continue to receive error messages, then please contact us so that we may better assist you. We apologize for this inconvenience.

The Preferred Subscriber Automatic Renewal Program is an easy-to-manage subscription program in which we automatically continue your service without sending you renewal notices or bills. You are always in control of your subscription and may cancel at any time. To enrol at the end of your current subscription please follow one of the links below.

 

To enter the Preferred Subscriber Automatic Renewal Program for TIME magazine click here

To enter the Preferred Subscriber Automatic Renewal Program for Fortune magazine click here

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